Description

Our client are team of AI Designers & Security Veterans combined. Together they have built the world’s leading recognition platform, used across multiple industries globally. Based on 20+ years of academic research and field experience.

Their mission – Shaping the future of AI, creating a safer and Better Tomorrow

Responsibilities

Here is the requirement and definition of support by Tiers



Tier 2
The second level of support includes these main activities:
• Initial diagnostic of the problem
• Identification and resolution of communication failures between components, or sites
• Identification and resolution of major application failures (applications stops, application communication problems, etc.)
• Resolve GUI related queries
• Extraction of system logs
• Installation of fixes/software updates
• Escalation of un-resolved cases

Tier 3
The third level of support includes these main activities:
• Analysis of software problems
• Advanced configurations
• Resolution of undocumented problems
• Analysis of recurring problems
• Escalation of un-resolved cases

Requirements

• Higher education in Information Technology or related field
• Minimum two to three years’ hands-on experience in IT Support
• Experience with support of networking environment;
• Strong troubleshooting skills;
• Strong experience with the support of Linux based operating systems: main networking tools, how to identify and troubleshoot performance issues on the system;
• Operations with the server, using different software and hardware remote access tools;
• Data-driven, analytical mind and excellent problem-solving skills;
• Able to promptly respond to inquiries via email, instant messaging, ticketing systems and other electronic communications;
• Basic knowledge of IT Network (IP Addresses, DHCP, DNS, Gateway, Firewalls, Switch, AP’s)

You should apply if you have

• Good communication skills, fluent in written and spoken English
• Have a good sense of problem-solving skills, able to handle the pressure
• A detail-oriented thought process with the ability to prioritize and multitask;

Benefits

• Being a part of an international team focused on excellence in product development;
• Professional growth and cross-location knowledge sharing;
• 21 workdays of annual vacation;
• Flexible work flow (15:00 - 01:00 or 00:00 - 8:00) (Paid taxi for night shifts)
• Modern office facilities in the city center (subway station Arsenalna/Pecherska)
• Team buildings and fun activities;
• Dynamic and friendly work environment;
• Snacks in the office